Customer Service Representative

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AAA Electrical Services Inc is an established 30 year old company with ties to our clients and community. 

We have built a reputation of getting the project done right the first time with our team's hard work. AAA Electrical Service offers all of the support and training from in house programs with the owner and managers. 

We offer residential home / commercial services to our customers with the goal of same day services and installs. 

Job Description

Book service appointments and do whatever is necessary to promote customer satisfaction.

Job Responsibilities

  • Convert incoming customer calls into booked service appointments.

  • Deliver call scripts with an authentic cadence; be clear, compelling and personable.

  • Respond to customer requests, resolving issues and promoting the brand.

  • Be professional and establish customer rapport, encouraging repeat business.

  • Participate in training to boost booked calls and practice outbound calling.

  • Adhere to the company’s plan for resolving customer complaints quickly and favorably.

  • Maintain and update customer database with complete and accurate information.

Competencies for Success

  • Develop a proven track record in customer service.

  • IT competent; good typist and proficient with phone systems.

  • Highly organized with exceptional follow-through abilities.

  • Strong verbal and written communications.

  • Ability to build trust and demonstrate empathy.

  • Personality that blends well with fast-paced, goal-driven environment.

  • Competitive individual contributor who also loves to win as a team.

  • Highly motivated, flexible and great attitude on life.

Location: Sacramento, CA
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